Michael Pollitt | freelance technology journalist

BT’s plan for quicker connection, my cover story in the technology Guardian section today, looks at ADSL2+. Over the next three years, the upgrade from ADSL will boost broadband from 8 Mbps to 24 Mbps – if you’re lucky. This story first appeared in yesterday’s online-only news section.

24 April: An interesting letter in technology Guardian from a disabled 84-year-old pensioner in Oxfordshire today. The full letter (correspondence is often edited for space reasons) comments about broadband reliability: “This has now reached the point that it [broadband] is rarely available at weekends, and access on weekdays is hit and miss. Even at this very poor level of service, I am more and more dependent on it. I have given up complaining to BT about this, because the last time I complained, the response was “OK, if it’s that bad, we’ll disconnect you”. I protested, and BT relented, though warning me that it has “no present plans” to upgrade my exchange to cure the problem.”

BT is now looking into it.

Perhaps by not as much as you’d like. My ‘newly asked question’ in today’s technology Guardian – Will BT’s ADSL2+ speed up my broadband? – provides some answers.